Home > FAQs
I already have a domain and hosting through another company. Can I use them?
Why is the price so cheap?
I don't like template designs. Can I get a custom design?
Are there any tutorials for the web-based administration panel?
I already paid. How long will it take my store to go online?
Do I need to know HTML to set up an online store?
How many products can I sell in my online store?
What is a merchant account?
What do I need to handle "real time" online credit card transactions myself?
I already have a merchant account. Can I use it with your ecommerce plans?
What is an SSL Certificate? How do I get one?
Will I be able to customize the "look and feel" of my online store?
Is hosting included in the price?
Can I try it out before I buy it?
Are there any software or hardware requirements?
Is it safe to accept credit cards online?
I already have a domain and hosting through another company. Can I use them?
NO. Every customer must use our servers, to ensure the best possible service. Having all accounts hosted in our servers means we can guarantee fast and smoothly administered software upgrades.
Why is the price so cheap?
We have already created the system and just merely copying the system onto different design templates. This is why we can offer at steep discount rates.
I don't like template designs. Can I get a custom design?
Of course, if you prefer to have a custom design, our professional web designers are happy to help you. Just fill out this form and we will give you a quote within 24 hours.
Are there any tutorials for the web-based administration panel?
Please go here. You will find video based tutorials. You need to have Adobe Flash installed to view them.
I already paid. How long will it take my store to go online?
You will recieve a form after your payment. The store will be live within 24 hours from the time you submit the form.
Do I need to know HTML to set up an online store?
No, you don't. The packaged contains store building tools. You don't need to know any HTML or Web programming. We provide you with a web-based administration panel that helps you manage the store without any prior HTML knowledge.
How many products can I sell in my online store?
There are no limit to how many products you can sell in your store. Sell as many as you want.
What is a merchant account?
A merchant account enables you to accept credit cards as payment for the purchase of goods and services. There are different types of merchant accounts. For example, if you have a traditional “brick and mortar” store, you can get a retail merchant account. If you want to accept credit cards on your Web site, however, you need a specialise type of merchant account known as an “Internet-ready” merchant account.
Internet-ready merchant accounts enable you to handle Internet transactions in "real time" without any human intervention. Because the risk of credit card fraud is greater when you are accepting credit cards over the Internet, these specialised merchant accounts also provide additional checks that can significantly reduce the chance of credit card fraud. Once the transactions are processed, the merchant account provider transfers the funds received from the credit card transactions from your merchant account to your bank account. We are certified Authorize.Net resellers. You can get the application here. Just fill out the form and fax it to the number in the application.
What do I need to handle "real time" online credit card transactions myself?
If you want to handle online credit card transactions yourself, you will need an Internet-ready merchant account, a payment gateway service and an SSL certificate. These services are avaliable for the professional solution.
I already have a merchant account. Can I use it with your ecommerce plans?
Yes. If you already have an Internet-ready merchant account you can use it with our ecommerce plans as long as it supports Authorize.Net
What is an SSL Certificate? How do I get one?
An SSL Certificate, or a digital certificate, is an electronic document that contains the information necessary to establish a secure SSL connection. When used in credit card transactions, the Web site collecting the credit card information and the site to which the information is being transmitted must both have an SSL Certificate.
We can provide the for free with the professional solution
Will I be able to customize the "look and feel" of my online store?
You can customize the online store if you choose to work with one of our custom designers. Please fill out this form to get a quote.
Can I try it out before I buy it?
YES! You can try our software, before you buy it. There is an online demo available for testing purposes and to permit visual proof of its advantages. Please log in from the “Customer Login” area at the upper right hand corner of any page using:
Username: demo
Password: siteowners
Is hosting included in the price?
Yes, one year of hosting is included in the price.
Are there any software or hardware requirements?
NO! There are no requirements. All you need is a browser like Internet Explorer 5.5+ or better.
Is it safe to accept credit cards online?
YES! It is safe. Both Google Checkout and PayPal are some of the most secure companies in the world. They serve hundreds of thousands of customers worldwide. All transactions take place in their banks’ servers and we/you do not keep any credit card numbers or private information about customers.